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Qualification details

PUA42710 - Certificate IV in Public Safety (Emergency Communications Centre Operations) (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to PUA42712 - Certificate IV in Public Safety (Emergency Communications Centre Operations)Packaging rules wording reviewed. Units updated. 16/Aug/2012

Releases:
ReleaseRelease date
1 1 (this release) 09/Feb/2011

Delivery:
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Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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PUAOHS001C - Follow defined occupational health and safety policies and proceduresFollow defined occupational health and safety policies and proceduresSupersededN/A
PUAECO009A - Coordinate emergency communications centre operationsCoordinate emergency communications centre operationsSupersededN/A
PUAMAN005B - Manage projectsManage projectsSupersededN/A
TAAASS301B - Contribute to assessmentContribute to assessmentDeletedN/A
TAAASS402C - Assess competenceAssess competenceSupersededN/A
BSBOHS405B - Contribute to the implementation of emergency proceduresContribute to the implementation of emergency proceduresSupersededN/A
PUACOM001C - Communicate in the workplaceCommunicate in the workplaceSupersededN/A
BSBCON401A - Work effectively in a business continuity contextWork effectively in a business continuity contextSupersededN/A
BSBOHS407A - Monitor a safe workplaceMonitor a safe workplaceSupersededN/A
TAAASS401C - Plan and organise assessmentPlan and organise assessmentSupersededN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Public Safety,Fire and Rescue Services 
Taxonomy - Occupation N/A Emergency Communications Centre Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 03/Dec/2012 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 03/Dec/2012 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 03/Dec/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 09/Feb/2011 
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Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathways into the qualification 

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:

  • after achieving the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)
  • after achieving the PUA30510 Certificate III in Public Safety (SES Operations)
  • after achieving the PUA30601 Certificate III in Public Safety (Firefighting and Emergency Operations)
  • after achieving the PUA30701 Certificate III in Public Safety (Firefighting Operations)
  • after achieving the PUA31310 Certificate III in Public Safety (Aquatic Search and Rescue)
  • with extensive vocational experience in emergency communications centre operations roles.

Pathways from the qualification 

After achieving the PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for PUA42710 Certificate IV in Public Safety  (Emergency Communications Centre Operations )

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 

Communication 
  • communicate effectively with peers and agency management
  • liaise with appropriate agencies to meet service delivery requirements
  • record incident and or event information accurately in accordance with organisational requirements

Teamwork 
  • allocate, supervise and review shift activities of the team
  • maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing
  • maintain liaison with senior management and on-call personnel

Problem solving 
  • analyse and remediate system faults and equipment failures
  • identify improvements/amendments to policy, systems and procedures
  • review activity against the policies, practices and training to identify any discrepancies

Initiative and enterprise 
  • identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery
  • monitor welfare and safety of personnel and take appropriate action as required
  • select an appropriate location for the brief/debrief

Planning and organising 
  • maintain emergency communications centre staffing levels during times of peak workload
  • maintain rosters, in accordance with level of responsibility
  • maintain physical resources required for the operations of the centre at an appropriate level

Self-management 
  • manage time effectively
  • operate under general direction and limited supervision
  • participate as a member of the management team as required

Learning 
  • learn about the principles of leadership
  • learn about the principles of supervision
  • learn about self management issues such as time management, workplace administration requirements

Technology 
  • manage information systems
  • retrieve and collate data from the organisation's system

Packaging Rules

Qualification Requirement : 14 units 

All 11 core units plus 3 elective units 

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The 3 elective units may be taken from the elective units listed below and may include 2 units taken from the same qualification level or a higher level within this Training Package, any other endorsed Training Package or from an accredited course.

Code 

Core Units 

PUAECO009A

Coordinate emergency communications centre operations

PUAECO010A

Maintain standards of emergency service delivery

PUACOM001C

Communicate in the workplace

PUACOM003B

Manage information

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOPE015A

Conduct briefings and debriefings

PUATEA001B

Work in a team

PUATEA002B

Work autonomously

PUATEA003B

Lead, manage and develop teams

BSBCON401A

Work effectively in a business continuity context

TAADEL301C

Provide training through instruction and demonstration of work skills

Code 

Elective Units 

BSBOHS405B

Contribute to the implementation of emergency procedures

OR

BSBOHS407A

Monitor safe workplaces

PUAECO011A

Support logistics in the field

PUACOM012B

Liaise with media at a local level

PUAMAN005B

Manage projects

TAAASS301B

Contribute to assessment

OR

*The following three TAAASS units only count for one unit:

TAAASS401C

Plan and organise assessment

TAAASS402C

Assess competence

TAAASS404B

Participate in assessment validation

NOTES 

BSB units have been imported from the BSB07 Business Services Training Package.

TAA units have been imported from the TAA04 Training and Assessment Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12 .

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